Bt broadband installation engineer

So this means no engineer required? They both use the Openreach external network, but if there is no Openreach phone socket on the wall, then a visit will be needed. Hiya, point taken. I guess what you are saying it is safer to be at home on the installation date, in case access is required. However, I checked with BT customer service and they said no access is required.

So I am confused as in the order description, it says access is required but when I call them, they checked and said no access is required. Sign In Forum Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How is Full Fibre installed? What will the engineer do? We'll also show you how to access the wi-fi password and connect two additional devices.

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How do I switch from another broadband provider? How long does BT broadband take to activate? The engineer first needs to turn on the cable that runs from the street cabinet to your property.

The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house. When positioning your hub, the engineer may need to install new cabling. They will discuss this with you before starting any work. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed.